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T-1042OpenNormal priority
HWID won't lock after 3rd reset
Opened 2 days ago · Assigned to Marcus (Notrix support) · 4 messages
RB
robin@notrix.pro2 days ago, 14:31
Hey — my R6 key NTRX-R6-9F4A-K7QM-Z2X8 won't lock to my new motherboard. I've used 2 HWID resets this month and it keeps reverting to the old fingerprint. Help?
MA
Marcus (Notrix support)Notrix staff2 days ago, 15:02
Hey Robin, looked into your case. Your previous HWID was 7F:A2:8C:1B:9D:3E and the new one your loader is reading is 7F:A2:8C:1B:9D:3E (same). Looks like Windows Defender is blocking the FPGA driver from reading the new MB serial. Try this: 1. Add the loader install dir to Defender exclusions 2. Restart the tray client 3. Trigger HWID reset again Let me know if that works.
RB
robin@notrix.proToday, 12:14
That fixed it. Thanks!
MA
Marcus (Notrix support)Notrix staffToday, 12:18
Glad it worked. Marking as resolved — but reopen anytime if it pops back up.